+ Tell me a bit about yourself.
A New Jersey transplant to the Bay Area, I'm searching for the next adventure in my career and life.
I was a Junior Manager in Customer Operations at Squarespace. I've helped hundreds of customers build extraordinary websites with Squarespace and organize their homes with 1-800-GOT-JUNK.
I'm looking for an opportunity to deliver a stellar customer experience and help people, however you define it. If you know of any opportunities or companies, send 'em on over!
+ What brought you to California?
Almost three decades on the East Coast made me feel like I needed to try seeing the world from a new spot. As Henry Miller famously said, "One's destination is never a place, but a new way of seeing things.”
And that destination was nearby Silicon Valley. With an appreciation for how technology is shaping our world rapidly, I wanted to be near the action and excitement.
+ What are you strengths?
Taking ownership - Where other people shy away from difficult problems or frustrating situations, I like to sign up and find out how to make progress. I don't like being bored and waiting for an assignment if something useful and helpful can be done.
Organization - It's always been a priority for me. As a kid, I found it fun to organize my baseball cards by number and legos by color. Now my organization skills help me get things done, whether it's through prioritizing and delegating things that need to be done, managing my time effectively, or clearly sharing information.
Removing roadblocks - Taking a step back to see the big picture can offer a perspective you don't have in a traffic jam. If the problem and the solution are evident, something needs to be done in the in-between and I relish seeking that missing piece out.
Emotional intelligence - Human beings are emotional creatures. We need to adapt to those emotions to teach, sell, and help one another. I find it fascinating to understand each and every person I come into contact with.
+ What's your biggest weakness?
Less a weakness and more an area for improvement, I've been exploring the right balance between valuing the customer's needs with my own. I find it so rewarding to offer help that I've found myself stuck between a rock and a hard place many times in the past.
Giving your undivided attention to one person means you're effectively ignoring so many others, including yourself. You'll find people who only need a simple "yes" or "no", and you'll find people never satisfied with your contribution. What I've learned from observing this is that you need to understand the value of your service for all your customers and for yourself.
Left Coast Websites has taught me this in the short time I've been designing. In an effort to build trust with a customer, I began designing wth a clear, upfront package at the cost of $199.99. The immediate and consistent feedback of working with new customers all the time showed me how I left the time limit open and my trust and service became endless. In response, I began charging at an hourly rate to reinforce the idea that my undivided attention and skill has a growing value, and, to my surprise, customers were more than willing to pay! Business has taken on a new level ever since.
+ Tell me about a time where you offered great service.
Marlene is a 70-year-old cook who refuses to retire. We met through my Left Coast Websites work and she said, of 26 responses to her online ad for help, I was the only one that took the time to specifically respond to her questions and address her by name.
Upon meeting, I patiently guided her through the tools necessary to edit her own website. She was overjoyed! We had such a great time together we chatted for an extra half-hour after the lesson, and we continued building her website for weeks after!
+ What do you want to do 2 years from now? 5 years from now?
There is always this knee-jerk reaction about the projected future to envision yourself sitting on a yacht off your own private island. Or diving into gold coins like Scrooge McDuck.
But that's not the big idea. Years from now I want to continue to be offering value to people. That's why I publish on my blog every week. That's why I'm pursuing a career in customer service. It's rewarding to offer value to others.
I want to acquire skills that interest me and people require. People always need help setting and achieving goals. I'd like to do more of that, whether it's through creating a product, supporting a service, or simple conversation.