vimeo_icon_blue_on_white_rounded.png

Vimeo
Shift Lead, Community

  • Led 10+ agents supporting and cultivating the Vimeo community
  • Created weekly metrics reports to highlight individual & team performance
  • Improving policy and procedure for the globally distributed, remote Yeomen team

Squarespace
JUNIOR MANAGER

  • Reduced wait time for Squarespace 5 inquiries from 21 hours to 4
  • Managed development of ten Advisors, earning 90%+ CSAT
  • Seen more websites than your average bear

1-800-GOT-JUNK?
RECYCLING COORDINATOR

  • Created Recycling Coordinator position and responsibilities
  • Provided customer experience selling junk removal service
  • Handled dirty jobs with a big smile

Professional/PERSONAL Use