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WAnted

An opportunity to add value and remove obstacles for a team doing something awesome. 

 
 
 

helping people
solve problems

My career started as a happy accident. I stumbled into the customer service industry working at 1-800-GOT-JUNK. It was a bootcamp where I refined my skills in communication, critical and physical problem-solving, as well as harnessing a growth mindset, every day.

I brought my skills to Squarespace where the problems became much more technical. It thrilled me to help people learn the website-building platform they needed to create something beautiful. Growth brought opportunity and I gathered everything I could from supervisor experience to project management.

Now, I'm searching for a new team to join.

 
 

Sketchfab

Product Support

Making it easy for a community of more than 2 million creators to publish, share, and discover 3D content on the web or in VR.

  • Answering ~150 tickets per week

  • Refining and expanding the Sketchfab Help Center

  • Using customer data to constantly make better decisions


Left Coast
Websites

50+ CLIENTS

Professional service
Personal attention
Helping dozens of people create shops, blogs, and portfolios, while teaching them the Squarespace CMS platform and tools


 
 

Stand-up great George Carlin used to joke, “When you're born into this world, you get a ticket to the freak show. When you're born in America, you get a front row seat. And some of us get to sit there with notebooks.

Notes from the Freakshow is my almost daily notebook, exploring the surreality of our world today.

 

 

explode into space

Explode into Space began during a solo, month-long cross-country trip across America. Then I transformed into a regular gathering of the ideas I found in books, videos, and podcasts about psychology, business, creativity, and more. Below are some of my favorites.

 
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Vimeo
Shift Lead, Community

  • Led 10+ agents supporting and cultivating the Vimeo community

  • Created weekly metrics reports to highlight individual & team performance

  • Improving policy and procedure for the globally distributed, remote Yeomen team

Squarespace
JUNIOR MANAGER

  • Reduced wait time for Squarespace 5 inquiries from 21 hours to 4

  • Managed development of ten Advisors, earning 90%+ CSAT

  • Seen more websites than your average bear

1-800-GOT-JUNK?
RECYCLING COORDINATOR

  • Created Recycling Coordinator position and responsibilities

  • Provided customer experience selling junk removal service

  • Handled dirty jobs with a big smile

Professional/PERSONAL Use

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Isn't it amazing we can instantly communicate with one another? Send me a message and I'll get back to you as fast as humanly possible through technology. Which is pretty fast.